“Some dude made a support ticket basically asking for me to do his job for him and like 4 days later he just asks me unpromted all upset I took a little bit of time to finish his task??? With no other communication????”

Another soul answered...

Who knows

Another soul answered...

Bring it up to your boss in your retro that it's out of scope and say that you were unable to do X as a result.

Another soul answered...

Get a third person to this and take time for a talk together. There are unspoken expectations and unclear responsibilities here that need to be sorted out. This must not be put off, otherwise it will happen again. Express your dissatisfaction calmly and objectively.

Another soul answered...

maybe it is your job after all